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How
far in advance to make a reservation? |
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Palace
Resorts stays very busy. It is best to book your reservation
at least 90 days prior to your date of travel. Some
months are busier than others and we always suggest
to make your reservations as soon as you know the dates
of travel.
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How
do I make a reservation? |
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To
make a reservation for one of the Palace Resorts, you
can:
a) Fax a copy of the Reservation Information Request
Form
b) Complete our on-line Reservation
Form
c) Call toll free
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When
is payment due for my hotel reservation? |
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Payment
in full is required 60 days prior to your arrival date.
Some of the Palace Resorts will sell out prior, therefore,
Palace Resorts will not guarantee your room confirmation
until payment is made in full.
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What
is the cancellation policy for my reservation with Palace
Resorts ? |
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Cancellations
are accepted up to 72 hours prior to date of arrival for
full refund.
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Will
I receive a confirmation? |
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After
your reservation is made, we will receive an acknowledgement
with your reservation number and dates of travel. Once
your payment has been received in full, Palace Resorts
will send us your paid hotel confirmation which we will
forward to you.
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Can
we request a certain room? |
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We
can request where you would like to be located, and the
front desk will try and honor your request if it is available
for your arrival date. There are "No" Guarantees.
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Can
five guests occupy one room? |
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The
maximum occupancy per room at all the Palace Resorts is
4 persons. However, if you have a family of 5, consisting
of 2 adults and 3 children
(age 6 and under) or 4 adults
and 1 infant, then this will be allowed for the Moon Palace
and the Beach Palace only.
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Can
you trust us? |
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We
have been Palace Premier Members since 1998, and our
membership is in good standing which can be verified.
We
have a lot of guests that have made their reservations
with us more than once and have been very happy with
our service and have felt confident to refer their family
and friends to us.
We
are happy to be able to offer you a discounted price
to the All Inclusive Palace Resorts which we think are
some of the finest luxurious vacations you can find
and we know exactly what they have to offer and we know
that you will get everything in the package that is
listed.
Palace
Resorts will process all payments for room reservations
and for air travel with World Vacation Travel in Florida.
We
look forward to our vacations at the Palace Resorts
every year as we know it's the Best All Inclusive Resort
in Cancun where we can always say:
"That was the Best Vacation" ! ! !
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How
do we find out about airfare? |
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If
you would like us to check on airfare from a major city
in the United States, you can click on the Reservation
Information Request Form and fax us the information.
We have very competitive rates.
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How
do we make air reservations? |
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We
will call and make your reservation if you like the
price and the itinerary .
You
can click on the Air
Reservation Form and fill out the information of
the passenger names and credit card billing information
and then it will be faxed to World Vacation Travel where
the reservation will be processed.
A
copy of both sides of your credit card and a copy of
a picture I.D. with a signature on it will also be required
by World Vacation Travel due to the customer protection
policy.
Payment
is usually required 24 to 48 hours after reservation
is made and depends on the rules of the airline and
also if it's a charter flight.
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When do I get my airline tickets? |
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If
electronic tickets are not available, a $10.00 document
delivery fee will be charged for USA and $20.00 for
Canada.
If
electronic tickets are not available you will receive
your tickets sent by DHL Worldwide Express in approximately
7 to 10 days.
If
you are flying on a charter flight, your tickets will
not be issued until 2 weeks prior to your departure
date and these will also be sent out by DHL Worldwide
Express.
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Is
the airfare refundable? |
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Airline
tickets are non-refundable. The penalty fees vary for
changes on airline tickets according to which airline
you have a reservation with. We encourage you to purchase
travel insurance and it is usually also offered when you
are purchasing a charter flight, but you must ask for
the insurance at the time of the reservation.
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Do you offer cancellation insurance? |
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We
do not sell cancellation, trip interruption, or medical
insurance.
Travel
Guard Insurance offers various plans and can be
reached 24 hours a day at (877) 248 -8992 for more information.
Travel
Guard Insurance Protection
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Are
airport transfers included? |
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Airport
Transfers are included in the all inclusive Package of
seven nights or more.
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How do we get around in Cancun? |
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Palace
Resorts offers a daily courtesy bus service from the
Moon / Sunrise Palace to Sun Palace, Beach Palace and
Cancun Palace several times a day and reservations are
required.
There
is also a courtesy bus once a day leaving the Aventura
/ Spa Palace and to the downtown Palace Resorts and
Moon / Sunrise Palace.
There
is also a public bus for transportation that offers
service in downtown Cancun and the hotel zone.
Taxi's
are available 24 hours a day and are always waiting
right outside your resort. The rates are posted in the
lobby of the Palace Resorts. It is very helpful to ask
the driver how much the fare will be before you leave
to your destination. Car rentals are available at the
airport and the resorts.
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Is there purified water at Palace Resorts? |
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Each
Palace Resort has their own water purification system.
There is also bottled water for drinking in several locations
of the Palace Resorts.
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Is
babysitting available at Palace Resorts? |
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Babysitting
is available at the Palace Resorts and we ask that you
check with the individual resort directly on the charge
per hour .
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Are
there supervised activities for children? |
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There
is a kids club at the Moon Palace, Beach Palace and Xpu-Ha
Palace that features daily pre-planned activities and
are always under the direct supervision of staff counselors.
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What
tours are included? |
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You
can choose from the following
free tours. You can visit Chichen Itza, Isla Mujures,
Chichen Itza (light & sound), Coba, Xpu-Ha/Tulum,
Ek-Balam* Valladolid. (These tour locations are subject
to change)
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Are
there optional tours? |
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There
are many optional tours
that are available to you for a fee and you can always
book them with the Chaza Travel Agency that is located
in all of the Palace Resorts.
Some
of the tours include, swimming with the dolphins, scuba
diving, jungle tour in a boat, snorkeling, parasailing,
skyrider, Cancun Queen steam boat, Subsee Explorer,
waterskiing, water & adventure park, golf, horse
back riding, deep sea fishing, Xcaret, Xel-Ha and more.
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What time is check-in and check-out time? |
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Check
In is at 3pm and Check Out is at 12 noon. If you arrive
in the morning on your arrival day, the hotel will store
your luggage and some of the resorts have a hospitality
room or lockers that are available for you to use.
They
will give you your all inclusive wristband and then
you can start enjoying all the amenities right away
and during the day you can relax by the pool or join
in on the activities.
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Do
I need to bring a beach towel? |
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Large
beach towels are available at the pool side of every Palace
Resort. You will receive a towel card when you check in
which they will take from you in exchange for the towel.
You will need that card when you check out of the hotel
otherwise they will charge you for the missing towel.
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Which
of the Palace Resorts offer weddings? |
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Weddings
at Palace Resorts are Memorable and Royal Affairs.
The
Moon Palace offers a beautiful fairy tale wedding,
where the bride arrives on a horse drawn carriage.
The
Aventura/Spa Palace bring seclusion and romance
where the ceremony is held in a gazebo overlooking the
ocean.
The
natural surroundings at the Xpu-Ha Palace will
delight you with a special lagoon view.
You
will enjoy a romantic dream wedding with whichever Palace
Resort you choose.
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Do the Palace Resorts have wedding packages? |
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Unique
wedding packages are available
for weddings and renewal of vows.
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What
are the temperatures in Cancun? |
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The
temperatures vary every month and it is important
to always consider when you make a reservation what months
there are the possibility of hurricanes.
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Are there golf courses? |
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Palace
Resorts offers two championship courses.
Playacar
Golf Course is one of the top courses in the world as
it is challenging and beautiful. Renowned architect
Robert Van Hagge designed the 18-hole, par 72 course.
It is carved through the dense Mayan jungle, with a
competitive course surrounded by lush foliage and aquamarine
waters.
The
golf club at the Moon Palace is a 7,165-yard, par 72
Jack Nicklaus Signature Course is a championship golf
course. Its dynamite layout requires golfers to navigate
through native Mayan vegetation as well as numerous
natural wetlands and strategically placed bunkers.
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Do
you offer discounts for the All Inclusive packages? |
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We
offer discounts on all our referral prices. There are
also additional discounts for returning guests, referrals,
reservations of 2 rooms or more at the same time, and
for senior citizens (62 and older) |
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Where
can I find out how many Mexican Pesos Equal $1.00 US? |
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We
offer a Currency Converter
that will give you a good approximation of current money
exchange rates. |
